Paula has over twenty years' experience working in cultural heritage institutions, including the, State Library of NSW, Powerhouse Museum, Art Gallery of NSW, and the Australian National Maritime Museum. She is currently the Chief Digital Officer at the State Library Victoria where she is leading the Library’s digital future through compelling digital experiences that place the visitor at the heart.

Innovation and experimentation have been at the core of Paula’s work. She set up Australia’s first dedicated innovation lab in a cultural heritage organisation, theDX Lab at the State Library of NSW, where she developed an award-winning team that experimented with technology to build new ways to get access to the collection and its data, both online and onsite. She co-published ‘Open A GLAM Lab’ with 16 peers from the International GLAM, (Galleries, Libraries, Archives & Museums) Labs community, highlighting the benefits of working in an experimental practice.