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Neil Ennis, Programme Director for The Network Transformation (NTP) for Post Office Limited. NTP is the biggest retail transformation programme running in the UK with a network of 11,800 branches to modernise over the next few years. Neil is a highly experienced and successful business leader with proven track record of developing and deploying major change in Royal Mail and The Post Office. In his presentation, Neil will reflect on those cultural and resistance to change challenges which he has had to face and overcome.