Letitia Shepherd is the Chief Experience Officer (CXO) at Good360 Australia, where she leads the Marketing, Digital, E-commerce & Inventory, and Customer Success teams. With over fifteen years of experience across diverse industries and sectors, Letitia brings industry-agnostic best practices to create impactful outcomes. She is dedicated to leveraging marketing and customer experience strategies to build meaningful connections, enhance engagement, and amplify Good360's mission-driven work.

From her early days as a tech enthusiast and social media freelancer to her current role at Good360, Letitia has consistently championed the use of technology and innovation to drive positive change. She remains passionate about inspiring others to harness the power of marketing, customer experience, and technology to create social good at scale.