The Foundation are a growth and innovation consultancy, based in Soho, that helps clients build famous customer centric organisations. Since 1999, we have helped over 100 organisations across sector, size and geographies tackle their most difficult growth challenges.

I’m fascinated by human behaviour, in the past, the present, and the future. Or to put it another way, I enjoy understanding why we did what we did, do what we do, and will be doing a few years from now. Before joining The Foundation, I worked at HSBC for 12 years, coaching teams, designing customer experiences, and launching our first UK mobile app, before looking to 2025 to see what the future held for Banking...